Baggage
Where is baggage claim, and what if a bag is lost?
Our data has no belt numbers for this airport: the belt appears on the screens in the arrivals hall.
- Lost or delayed baggage #
Baggage incidents are handled by the airline's handling agent, listed by airline and terminal on the Aena page. Examples: Groundforce (+34 913 243 453; T1 and T2 airlines such as Air Europa, Air France, KLM, Lufthansa, Swiss), Aviapartner (655 338 321; e.g. Aegean, ITA Airways, TAP Air Portugal, Wizz Air), South Europe Ground Services (901 111 342; T4 airlines such as Iberia, British Airways, Qatar Airways, Finnair). Other agents and airline lines (Ryanair, Vueling, easyJet, Emirates and others) are on the page.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.- Items lost in the airport #
The airport has two offices for claiming or recovering belongings left behind: T1 phone 913 936 119, T4 phone 917 466 439, opening times 07:00 to 22:00, email mad.objetosencontrados@aena.es.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.- Left luggage #
A left-luggage office works in the airport. Office hours: T1 5:00 to 23:00, T2 7:00 to 22:00, T4 5:00 to 23:00 (phones: T1 +34 913 936 938, T4 +34 917 466 065). All baggage deposited is X-ray screened. Special baggage (width + length + height over 210 cm) has separate rates.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.- Left luggage rates #
Regular baggage, per item: up to 2 hours €10, up to 24 hours €17, up to 48 hours €34, up to 72 hours €51, then €17 per additional day. Special baggage (over 210 cm total): up to 2 hours €18, up to 24 hours €25, up to 48 hours €50, up to 72 hours €75, then €25 per additional day. Any fraction of a period is charged as a full period.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.
To and from the city
How do I get between the airport and the city?
- Cercanías train #
Line C1 runs Príncipe Pío - Atocha - Chamartín - Airport T4 (information phone 912 320 320). One-way ticket: zones 1-2 €1.70, zone 3 €1.85, zone 4 €2.60; valid for one journey within two hours of issue. The service is free for passengers with AVE tickets connecting with a flight.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.- Metro Line 8 #
Line 8 runs Nuevos Ministerios - Airport T4, daily including public holidays, 06:05 to 02:00 (last departure 01:33 from each terminus). A single ticket for Metro zone A costs between €1.50 and €2 depending on the number of stations, plus a €3 airport supplement; the supplement is also payable by holders of other zone A tickets at the Airport T1-T2-T3 and T4 stations. Customer assistance: 900 444 404.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.- City buses #
Airport Express line 203 (Atocha station - Airport) runs 24 hours, standard fare €5 regardless of the length of journey. Line 101 (Canillejas - Airport) runs 06:05 to 23:45 and line 200 (Avenida de América - Airport) 05:50 to 23:30, both daily; one-way €1.50 (Multi card €2.50 needed to load tickets). Bus information: 914 068 810.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.- Taxi #
All terminals have signed taxi ranks outside arrivals. Official taxis are white with a red stripe and the Madrid City Council coat-of-arms. Flat fare of €33 applies 24 hours a day to journeys between the airport and any point inside the M-30 ring road. For trips from the airport to points outside the M-30 the meter applies with a minimum airport fare of €22 covering the first 9 km, then €1.40 per km; this minimum does not apply to pre-booked services. Make sure the meter is started and avoid people offering taxis inside the terminals.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.
Transfers and connections
How do connections work here?
- Transfer between terminals #
A free transit bus links T1-T2-T4 (and back via T3), 24 hours daily: every 5 minutes from 06:00 to 22:00 and every 20 minutes from 22:00 to 06:00. T4 and the T4 Satellite are linked by a free automated people mover (about 5 minutes, every 4 to 12 minutes). A free bus between T1 and the T4 Satellite runs on request with a boarding card.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.
Wi-Fi and connectivity
Is there free Wi-Fi?
Lounges
Which lounges are there?
Services
What else is in the terminals?
- Currency exchange #
Global Exchange offices work in T1 (for example baggage reclaim hall 1, 5:00 to 23:00), T3 (boarding area D, 5:00 to 21:00), T4 (for example baggage reclaim hall belts 14-15, 7:30 to 23:25) and T4S; hours differ by office and are listed on the page. Customer assistance: 900 855 550 / 913 055 167.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.- Medical service #
The airport medical service (emergencies only: 917 466 112) works 24 hours in T1, T4 and T4S. The airport has 75 cardiac rescue points with defibrillators; their locations are on the airport maps.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.- Families with children #
T2 has a children's area and an infant room (changing nappies, heating food, cots); T4 has toilets with seats for private breastfeeding, and family toilets with nappy-changing facilities are available. Priority security checkpoints for passengers with children exist in all terminals. Free pushchairs are lent in the T123, T4 and T4 Satellite boarding areas.
Source: Aena · checked 5 Nov 2026
- Chapels and prayer rooms #
The airport has three chapels (Nuestra Señora de Guadalupe, Nuestra Señora de Loreto and Santiago), open 5:45 to 22:00 (times may vary in holiday periods), as well as a mosque and a multidenominational lounge.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.
Meeting and parking
Where do I meet arriving passengers?
- Parking #
Entry without booking is always guaranteed at the General, Express and Motorcycle car parks; other car parks may require booking (see each car park page). Bookings can be made via the Aena app, parking.aena.es or +34 91 321 10 00, at least 3 hours before entry; a booking does not reserve a specific space.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.- Information points #
Aena staff in green jackets help at information points around the airport (phone +34 913 211 000). Virtual help desks in check-in, boarding and baggage reclaim areas offer live video calls with airport information staff 24 hours a day. Tourist information offices of Madrid City Hall and the Region of Madrid are in the arrivals areas of T1, T2 and T4.
Source: Aena · checked 5 Nov 2026
Accessibility
What help is there for passengers with reduced mobility?
- Assistance for reduced mobility #
Aena's Barrier Free assistance for passengers with reduced mobility should be requested at least 48 hours before departure: through your airline or travel agency, the Aena website or app, or by phone +34 91 321 10 00 (7:00 to 00:00); email sinbarreras@aena.es. Arriving two and a half hours before departure is recommended, and you must be at the meeting point at least two hours before.
Source: Aena · checked 5 Nov 2026
Check before you travel: prices and timetables change.
Terminals and airlines on today's board
- T1Ryanair, Air Europa, Wizz Air Malta, easyJet, Evelop, Aeromexico, Turkish Airlines, Delta Air Lines
- T2Air Europa, Wizz Air Malta, Wizz Air, Binter Canarias, Lufthansa, Air France, TAP Portugal, KLM Royal Dutch Airlines
- T4Iberia Airlines, Iberia Express, British Airways, Vueling Airlines, Etihad Airways, American Airlines, Avianca - Aerovias Nacionales de Colombia, Finnair
- T4SIberia Airlines, Iberia Express, American Airlines, British Airways, Royal Air Maroc, Multiple Solutions Limited, Aer Lingus, China Southern Airlines
From 439 departures in our current data (06:50–20:20 local). Airlines change terminals: check your booking.